Refund policy

Mission Motif Refund Policy

Last updated: July 2026

Thank you for shopping with Mission Motif. We take pride in offering handcrafted, heirloom-quality furniture, lighting, and rugs. Please read our refund policy carefully before placing your order.

Made-to-Order Items — No Refunds or Cancellations

All made-to-order furniture, lighting, and rugs are final sale and non-refundable. These items are custom-built to your exact specifications — including dimensions, finish, fabric, and configuration — and cannot be restocked or resold.

This includes, but is not limited to:

  • Custom and Amish-crafted furniture
  • Made-to-order lighting fixtures
  • Custom and special-order rugs
  • Stickley & Stressless Furniture 
  • Original Artwork

Once your order is confirmed and production has begun, we are unable to accept cancellations, changes, or returns. Please review all specifications carefully before placing your order. Our design team is happy to assist you prior to purchase.

Floor Samples — Final Sale

All floor samples and showroom display pieces are final sale and cannot be returned or exchanged. Floor samples are sold as-is and may show signs of display wear. All sales of floor samples are considered final at the time of purchase.

In-Stock & Ready-to-Ship Items

For in-stock items that are not made to order, we accept returns within 7 days of delivery, provided the item is:

  • In original, unused condition
  • Free from damage, stains, or alterations
  • Returned in original packaging where applicable

Return shipping costs are the responsibility of the customer. A restocking fee of 20% will apply to all approved returns.

Lace Panel Returns: One single-panel return is accepted with no restocking fee. Returns of two or more panels are subject to a 20% restocking/service fee.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will work with you to arrange a replacement, repair, or store credit as appropriate.

How to Initiate a Return

Contact us at info@missionmotif.com or through our Contact page before returning any item. Unauthorized returns will not be accepted.

Questions?

Visit our showroom in Buckhead, Atlanta, or reach us online. We're here to help you find the perfect piece with confidence.

Mission Motif, LLC 747 Miami Circle NE, Atlanta, GA 30324 (404) 370-1505