Cancellation & Order Policy

1. Payment & Deposit Terms Orders exceeding $2,000 are eligible for an optional 50% deposit payment plan at checkout. If selected, production begins upon receipt of the 50% down payment, with the remaining balance due upon completion of production prior to final shipment or delivery. When selecting the deposit option, you authorize The Mission Motif to automatically charge the remaining 50% balance to your payment method on file upon completion of production prior to dispatch. Orders under $2,000, or orders where the deposit option is not selected, require payment in full at the time of purchase.

2. Order Changes Where applicable (for items offering custom selections such as dimensions, wood species, stain colors, or hardware options), changes can be made up to 48 hours after order placement without a fee. Changes requested after this 48-hour window will incur a $100 change fee, plus any costs associated with materials already cut, ordered, or prepared. Please note that non-customizable products cannot be altered once the order is placed.

3. Cancellations

• Within 48 Hours: You may cancel your order within 48 hours of placement for a full refund of any funds paid. All cancellation requests must be submitted in writing via email to support@missionmotif.com within this 48-hour window.

• After 48 Hours: Cancellation requests submitted after 48 hours are subject to review and may not be accepted. If approved, a 30% restocking fee (based on the total order value) will be deducted from your refund to cover administrative and material costs incurred.

4. Production & Build Times All posted build times are estimates and are not guaranteed. Because each piece is handcrafted to order and subject to quality inspections, delays in production do not constitute valid grounds for cancellation without standard restocking fees. Extended build times may occur during holiday seasons.